Contact Us

  • General Switchboard
    (410) 523-2300
Frequently Asked Questions
What browsers does your site support?
  • Internet Explorer 11 and higher (upgrade through Microsoft's site)
  • Microsoft Edge (upgrade through Microsoft's site)
  • Firefox (upgrade through Mozilla's site)
  • Safari (upgrade through Apple's site)
  • Chrome (upgrade through Google's site)

*Note: Chrome is not supported on iOS (iPhone & iPad) devices. Please use Safari.

What if I forget my username or password?

Our site will walk you through the retrieval of both your username and your password if you forget either or both of them. If you still have difficulty logging in after going through this process, please call us at (443) 452-1535 and one of our representatives will assist you.

How do I change the email address on my account?

Please contact one of our representatives at (443) 452-1535 to update the email address you log in with.

Do I need to create an account?

Yes, in order for us to schedule your ad and charge you for it, we need you to create an account. This also allows you full access to all your saved drafts, current, pending and past orders and account information. We ask for a minimal amount of information that we need in order to process your order. Feel free to browse our products and build ads without registering in order to get a feel for how our Self Service website works. If you need more information regarding our Privacy Policy, please click here.

What is My Dashboard?

This is your access to all of your orders, drafts and account information for advertising self service.

How do I access My Account?

Go to My Dashboard. From there, you can update your address, phone number, business name, business type, password, and any saved credit cards.

How far in advance do I need to submit my advertisement in order for it to run?

This depends on the product you choose for your advertising solution. Some products allow for next day publishing, while others require more than a week advance submission. You can find the specific deadlines for the product you’re interested in, by visiting the More Info page for that specific product. Also, when building your campaign, our calendar will default to the next available day for your advertisement to run in print and/or online.

How can I view, edit and manage all of my orders and drafts?

You access all of these through My Dashboard. You can access My Dashboard from the header at the top of the site. The site will ask you to log in, or if you’re already logged in will take you to your Dashboard. From this screen, you can access previously placed orders under Order History and edit or renew them with just a few clicks. You can access any saved drafts and complete your purchase.

How do I update my ad once it has been placed?

After you place your ad, you will receive an email confirming that you've submitted an ad. In this email, there is a link to review your ad that takes you directly to your order, where you can edit, renew or cancel it. Alternately, you can access My Dashboard from the header at the top of the site. After logging in, you can browse all of your ads that are currently running, have run and/or are saved as drafts.

Do I need to speak to anyone to make sure my ad will run?

No, once you book your ad, you will receive a confirmation email from us. Unless we contact you about any problems with your order, your ad will run on the dates and in the products that you selected. If you need to make changes, or cancel your ad, you can do so in the links contained in the email or you can log on to Your Account.

Many advertising options are available through our self-service site, however there are products, categories, sizes and packages that are not available through self-service. Self-service supports small business needs so not all customers qualify through this program. If you have any questions or need assistance, please contact us.

Ads are non-refundable after deadline.